Refund policy

At Zak Apparels, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

3-Day Return Policy

We offer a 3-day return policy, which means you have 3 days after receiving your order to request a return.

To be eligible for a return, your item must be:

In the same condition as received.
Unworn and unused.
With all original tags attached.
In its original packaging.
Accompanied by a receipt or proof of purchase.

How to Request a Return

To start a return, please contact us at:

Email: apparelsbyzak@gmail.com

Return Address: Hotel Euro Heights Gujrat

Please contact us before sending any item back. Returns sent without prior approval will not be accepted.

Once your return request is approved, we will provide you with return instructions and details about where to send your package.

Damaged or Incorrect Items

Please check your order as soon as you receive it. If your item is damaged, defective, or incorrect, contact us immediately so we can review the issue and help resolve it.

Non-Returnable Items

For hygiene and other reasons, certain items cannot be returned.

We do not accept returns on:

Items that have been worn, washed, or used.
Items without original tags or packaging.
Items damaged after delivery by the customer.
Customized or personalized products.
Sale or clearance items.
Gift cards.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved or rejected.

If approved, your refund will be processed through the original payment method. Please allow 7–10 business days for the refund to appear, depending on your payment provider.